Refreshing aromas of freshness from the Cretan land that naturally and ecologically aromatize your space, your closets, pillows, bed, and even your bags.
Our rosemary-scented pouch will make you feel relaxed from the moment you open its package!
PAYMENT METHODS
You may pay for your order by one of the following methods: a) Credit card (VISA, MASTERCARD) b) Debit card c) PayPal (available soon) d) Bank Deposit e) Cash on Delivery (available only for orders to be delivered in Greece with an extra cost of 2,5€ per order) Please note that it is not possible to combine different payment methods for one order. We do not accept checks or money orders as payment for your purchases. All payments are cleared in Euros (€) and the charge will appear in your own currency with applicable currency exchange rates at the time of the transaction. We do not charge any currency exchange fees.
ORDER SHIPPING
We endeavor to process your order within 2 working days from the date of order confirmation and deliver it as soon as possible to the indicated delivery address. Orders are carefully prepared and properly packed with appropriate inner and outer packaging materials in order to secure quality upon shipment and ensure the delivery of the products in perfect condition. Shipment is made by Post, or Courier to the delivery point designated by the customer. Please make sure that you provide the correct delivery address and ensure that someone is available to receive the order and sign the delivery receipt. In case there is an incorrect address, the customer is liable for the return shipment to our premises. Deliveries to Post Office Box numbers are not accepted. The shipping cost for your order is calculated automatically in the shopping cart upon.
ORDER CANCELLATION
You have the right to cancel your order within 12hours from the time your order was set. Cancellation mail must be sent at: orders@tofillo.com
CHECKOUT
Depending on volumetric weight and delivery destination and is included in your total purchase cost before order completion and payment. Please note that products delivered to countries outside the European Union (EU) may be subject to custom clearance and other relevant fees. We cannot be held liable for any of these extra costs. We strongly advise you to check your own country’s customs regulations/laws, before placing an order on our website. International orders outside the European Union are at your own risk. We cannot be held liable if customs in your country confiscates any particular item contained in your parcel, levies import duty on it, delays or does not clear the package or the package is lost. In those cases, the order is deemed to have been delivered and no refunds will be allowed.
RETURNS AND REFUNDS
We aim to provide 100% customer satisfaction. In any case, we urge you to check the products upon receipt. In the unlike event that you receive the wrong or damaged product, please contact us immediately upon receipt (within 48 hours after delivery) in order to arrange for a replacement. Returns are accepted only when:
- The goods are faulty or incorrectly supplied
- The goods are damaged
For a return to be accepted, the product you are sending back to our company must be in the same condition in which it was received. It must be unused and intact in its original packaging with all the documents that accompanied the product. If these conditions are not met or if any of the above-mentioned documents accompanying the product are missing, your request for refund cannot be accepted and the product will be returned to you at your own expense.
Refund: Within 14 days and after your refund has been approved and your original order has been paid, then you will receive your money back by depositing into a bank account indicated to us.
